Customer Relationship Building, How We Handle Customer Complaints

Is Freight Center.com Good To Work With?

FreightCenter.com is a transportation broker. We provide full logistics for LTL shipping, full truckload shipping, furniture shipping and much more. We are basically the liaison between you the customer or business, and the carrier that is delivering your goods.  Thus customer retention and satisfaction is our number one goal.    We care what our customers say about us and we monitor our customer feedback on a daily basis.  Customer complaints are sent directly to our managers and are addressed.  We’re constantly receiving positive feedback.  Feel free to visit our testimonials page to see just how much our customers and carriers appreciate our dedication and loyalty. We base our customer service relationships on the idea that people don’t buy products or services, they buy relationships.

Every business, and we mean every, has had to handle a customer complaint.  Our track record for resolving issues and making the customer happy has proved very successfully.  Here are a few tips for our carriers, or any small business from our expert customer service professionals on how small businesses should handle customer complaints.




Don’t take anything personally.   The customer is not upset with you they are upset with the process or product that they have purchased.  Think of the situation from an outside perspective and ask yourself would you be upset too?


Listen, listen, listen!  We know you know how the system works and you understand what went wrong.  But you don’t know how it made your customers feel.  Gaining customer feedback both positive and negative feedback and making changes based on this feedback is what differentiates you from the rest and keeps your business prosperous.


Patrol customer conversations on the Web.  Take the time to pay attention to what your customers are saying about you.  Customer complaints should be addressed and resolved quickly.  Usually if the customer is an avid internet criticizer they are also an avid internet promoter as well.


Build your relationships.  Customers want to be treated like people, not like numbers.  Many times this is the number one reason they’re upset.  It started out with a small complaint, and as they were filtered through your system they got turned down or not helped.  Reassure them that you care about their problem.  That there problem will be discussed and addressed at your next executive meeting and this is what we are going to do to help you today.  Facilitating this kind of relationship building will garner positive healthy feedback in the future.


What are customers are saying about us:

“I look forward to my business relationship with FreightCenter because of its ability to serve the industry in the manner that was introduced to me today. Thank you so much for your professionalism and caring attitude. It is the 8th Wonder of the World in this day and age to find excellent customer service. Thank you again!”

“I want to thank you for your help with our shipment. Your customer service was top notch. If I need to ship heavy freight in the future I will definitely call you to arrange. Thanks again!”

“A big thank you to FreightCenter for being so helpful and so friendly with my overnight shipment task! What a joy it is working with talented and knowledgeable people! My sincere thanks for a job well done! ”

“Our company has relied on FreightCenter for more than a year. The service has always been great and the prices very reasonable. The customer service is very personable and efficient. It is easy to book a shipment online without having to pick up the phone. Freight Center is our #1 choice for logistics!”