My name is
Lisa Torzillo and I am the Customer Care Supervisor at FreightCenter and have
been with the company since September 2009.
I started out as an Account Manager and worked my way up within the FreightCenter
Family. In 2013, I was promoted to “Sales Supervisor,” where I lead a team of
15-20 Account Managers who were responsible for providing freight shipping quotes and booking shipments with carriers. I was able to
apply the skills and company knowledge earned from years of experience to my
new position.
In 2015,
FreightCenter launched a Customer Care Department. I had the privilege of
developing it and now I have the opportunity of managing the newly developed
team. I now have a group of 17-20
customer care representatives dedicated to helping our customers with their
shipping needs. My team handles everything from tracking shipments to pick-ups,
deliveries, billing adjustments and everything in between. My goal is to continuously evolve a customer-centric
culture, lead by example and share my personal “FreightCenter Knowledge Base.”
When I was
an Account Manager I made it a point to build special relationships with each
of them. While setting up their shipments, we’d talk about anything and
everything. To this day, I still have customers calling me just to say “hello” and
ask how I am doing. That makes me feel like I did “a job well done”. I’ve always taken pride in my customer service
skills and the relationships I’ve built along the way. Now I get to share this
experience with a team of my own.
Our customers
are our #1 priority and we now have a knowledgeable team dedicated just to
them. No call is too small.
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